 | Terms And Conditions |  |
About Us
Our Business details are:
Helen's Hobbies and Crafts
35 High Street
Moulton
SPALDING
Lincolnshire
PE12 6QB
United Kingdom
Phone: 01406 373070
e-mail: helen@helenshobbiesandcrafts.co.uk
website: http://www.helenshobbiesandcrafts.co.uk
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Making A Purchase
Making a purchase couldn't be easier. Just browse our store, and add any items that you wish to buy into the Shopping Cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We currently only accept PayPal payments for all our UK and International customers.
When confirmation of the order is received, this indicates that we have received your order - it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Delivery Schedule
We endeavour to deliver your order right away. We will normally despatch your order either the same day or the next, although in practise it is often the same day. |
Back Orders
If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. |
Credit Card Security
For your security, when your order is placed at our website, your credit card details are NOT stored on our site - they are entered directly only on to the secure PayPal sites. They are not held on our web site at any stage. |
Reaching Us
If you need to contact us, please e-mail us using the link on the store page. Alternatively, you can:
- call us on 01406 373070 (International +44 1406 373070)
- write to us at 35 High Street, Moulton, SPALDING, Lincolnshire, PE12 6QB, United Kingdom |
Privacy Policy
Helen's Hobbies and Crafts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned must be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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